Work Force Management
WFM - Intelligent Digital Work Order Management
Field operation security is key. Modern work order management (WFM) platforms combine mobility,
automation, and analytics to coordinate technicians, assets, and processes—reducing costs and
improving user experience.
Below, we explain why these solutions are essential across different industries.
Key features of our proposed solutions:
1. Operational efficiency and technician productivity: These platforms allow field personnel to digitally capture data on job histories, equipment, and assets, along with the duration of each service—producing detailed information for analysis and decision-making. In addition to managing customers, budgets, work orders, schedules, and invoices, they streamline execution through electronic checklists and forms, reducing administrative work and speeding up evidence collection (photos, signatures, and GPS).
2. Automation and use of artificial intelligence: Built-in AI engines monitor mandatory fields in real time and validate service images, verifying that interventions are performed at the right place and time. They predict failures, issue preventive maintenance alerts, and even recommend the most suitable technician based on profile and history. AI also detects high-risk orders and optimizes routes to reduce costs and increase productivity. All of this results in faster, safer, and smarter operations.
3. Mobile connectivity and uninterrupted work: The platforms are mobile and cloud-based, enabling work from anywhere and keeping technicians, contractors, and administrators on the same page. The native app works offline and syncs automatically when reconnected, ensuring service continuity. Managers have real-time dashboards showing order status, technician location, and SLA compliance.
4. Integration and information traceability: These solutions integrate with existing software (ERP, CRM, accounting, telematics, HR) and third-party systems. This ensures continuous data flow, eliminates double entry, and enables automatic reporting, live dashboards, and advanced analytics. Digital evidence collection—photos, signatures, time, and location records—ensures traceability and regulatory compliance.
5. Customer satisfaction and scalability: By digitizing end-to-end processes, our platforms improve communication with customers—from generating estimates and contracts to progressive billing and self-service portals—resulting in higher engagement and loyalty. They easily scale from small to large operations, manage inventory, equipment, and materials, and adapt to multiple languages and sectors. The benefits are reflected in revenue growth, cost reduction, real-time visibility, and higher user satisfaction.
With these capabilities, your company can transform its work order management, optimize resources, and deliver more transparent and efficient service to users.